FiestaSlots Privacy Policy

This Privacy Policy explains how FiestaSlots collects, uses, stores, and protects your personal information, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario requirements for regulated igaming operators.

Information We Collect

Category	Examples	Why We Collect It
Identity data	Name, date of birth, government ID	Age & identity verification (KYC), AGCO/iGO compliance
Contact data	Email, mailing address, phone	Account communication, support
Financial data	Payment method details, transaction history	Processing deposits/withdrawals, anti-money-laundering checks
Technical data	IP address, device type, cookies	Security, fraud prevention, site performance
Gameplay data	Bets, wins, session length	Responsible gambling monitoring, game fairness

How We Use Your Data

We use your information to operate your account, process payments, verify your identity as required by AGCO/iGO regulation, communicate about your account and promotions (with opt-out available), prevent fraud, and comply with anti-money-laundering (AML) obligations. We do not sell your personal information to third parties.

Data Retention

Account and transaction records are retained for the period required under Ontario igaming regulations and Canadian AML rules, typically a minimum of several years after account closure, after which data is securely deleted or anonymized.

Your Rights

1 Access — request a copy of the personal data we hold about you.

2 Correction — ask us to correct inaccurate information.

3 Withdrawal of consent — opt out of marketing communications at any time.

4 Complaint — escalate concerns to Canada’s Office of the Privacy Commissioner if unresolved.

Third-Party Sharing

We share data only with parties necessary to run the platform: payment processors (for Interac and card transactions), identity-verification providers, regulators (AGCO/iGO), and IT service providers bound by confidentiality agreements. We do not share your data with advertisers for third-party marketing.

Security

FiestaSlots uses 128-bit SSL encryption for all data in transit and restricts internal access to personal data on a need-to-know basis.

Contact & Complaints

Questions about this policy can be sent via our Contacts page. If unresolved, you may escalate to the Office of the Privacy Commissioner of Canada.

See also our Cookies Policy for details on tracking technologies.